I received phone call from my supervisor and manager about this call: consumer Patience filed complaint because I didn't respond to her when she asked a question. The call was disconnected due to internet issues and there is high volume of calls after it. I can't even call consumer back. First time hearing Elvin telling me to be professional and stop acting like that. Well, he told me high volume of calls is not a excuse for anything. He told me he will schedule a time for me to come in to work to listen to the call.
Is a awful day today. My mood went down the hill and I want to call the bitch and yell the shit out of her. It was already stressful to work in this company with large amount of calls and now your giving more trouble for me.
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